Latest Updates
GetFile: has been added to download a file GetUpdates: the message block now contains full details of the message GetUpdates: there is now a files block related to any files shared since last update
Functional Overview
Time Loop Functions( 10 minute intervals ) GetNewMessageList: pulls a list of unacknowledged messages GetNewDispatchList: pulls a list of new service requests GetNewRFPList: pulls a list of new requests for processing GetUpdates: NEW pulls a group of combined updates for service requests, quotes, invoices, shared files and messages GetFile: NEW pulls single file from the server
Daily Functions
GetChallengedInvoiceList: Pulls a list containing invoice information that was previously submitted but has been challenged by the approving manager GetChallengedRFPList: Pulls a list containing RFP information that was previously submitted but has been challenged by the approving manager
On Demand Functions
AcceptDecline: used to accept or decline a new request for service AcknowledgeMessageByID:used to acknowledge receipt of a message AddImage:used to add an image to a service request, RFP or invoice DEPRECIATED use AddDocument AddDocument:used to add a document/image to a service request, RFP or invoice AddInvoice:used to submit an invoice related to a service request AddNoChargeInvoice:used to add a no charge invoice to a service request AddNote:used to add a note to a service request AddRFP:used to submit an RFP (Quote) ChangeEquipment:used to change the Equipment on a service request ChangeETA:used to change the ETA on a service request ChangePriority:used to change the status on a service request ChangeProblem:used to change the status on a service request ChangeStatus:used to change the status on a service request CheckIn:used to check in ( time on) to a service request. Automatically changed the call status to “On Site” CheckOut:used to check out (time off) a service request also updating the status of the service request. GetDispatchByID:pulls single request for service information based on the passed IDDEPRECIATED full message is returned in GetUpdates GetEquipmentList:pulls available equipment for the location and trade of a service request GetMessageByID:pulls single message information based on the passed ID GetMessageRecipientList:pulls a list of available message recipients for each customer with this option enabled. GetProblemList:pulls available problems for the equipment and trade of a service request GetResolutionCodeList:pulls available resolution codes for the equipment and trade of a service request GetRFPByRefID:pulls single RFP (Quote) information based on the passed ID GetRFPByVendorRFPNumber:pulls single RFP (Quote) information based on the previously submitted vendor reference number ReassignCall:Reassigns a Dispatch to an approved Vendor. SendMessage:send a message via Officetrax to anyone with responsibilities related to the passed ID.
Maintenance Functions
GetActivity: used to pull a list of web services activity GetDispatchList: used to pull a list of all dispatched service request GetOpenDispatchList: used to pull a list of all dispatched service request currently in an open status GetPriorityList: used to pull a list of all priorities GetStatusList: used to pull a list of available statuses |